Privacy Policy

Effective Date: July 5, 2026
Last Updated: July 5, 2026

Zajel Flower & Gift Delivery (“Zajel,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect information when you use our website, mobile application, checkout, delivery services, customer support channels, and related services.

By using Zajel, you agree to the practices described in this Privacy Policy.

1. Who We Are

Zajel is a flower and gift delivery service operating in Jordan. We allow customers to browse flowers, gifts, cakes, chocolates, perfumes, jewelry, and other gift products, place orders online, send gifts to recipients, and arrange delivery across supported areas.

For privacy questions, account deletion requests, or data-related requests, you can contact us at:

Website: https://zajel.me
Email: support@zajel.me
Phone/WhatsApp: +962792220522
Location: Amman, Jordan

2. Information We Collect

We collect information needed to process orders, deliver gifts, communicate with customers and recipients, improve our services, prevent fraud, and comply with legal or business requirements.

A. Information You Provide

When you place an order, create an account, contact us, or use our services, we may collect:

Customer name
Email address
Phone number
Billing details
Recipient name
Recipient phone number
Delivery city, area, address, or location details
Google Maps link or pinned delivery location
Gift message or greeting card content
Order notes and delivery instructions
Selected delivery date and time
Account login details, such as email and encrypted password
Saved recipients and saved delivery details
Customer support messages through WhatsApp, email, phone, website, or app

B. Order and Transaction Information

We collect information related to your purchases, including:

Products ordered
Order total
Delivery fees
Payment method selected
Payment confirmation status
Order status
Order history
Refunds, cancellations, or order changes
Delivery tracking details
Gift preparation or delivery confirmation details
Gift photo or delivery-related media, when applicable

We do not store full credit card numbers, CVV codes, or complete payment card details on our servers. Online payments are processed by secure third-party payment providers.

C. Device, App, and Usage Information

When you use our website or mobile app, we may collect technical and usage information such as:

Device type
Operating system
App version
Browser type
IP address
Approximate location based on IP address or selected delivery area
Pages or screens viewed
Actions taken in the app or website
Crash logs
Performance data
Cookies or similar technologies on the website

This information helps us improve app performance, fix bugs, prevent fraud, secure our services, and provide a better customer experience.

D. Location Information

Zajel uses location-related information only when needed for delivery purposes. This may include:

Delivery address entered by the customer
Google Maps link or pinned location provided by the customer or recipient
City, area, or delivery zone selected during checkout

We do not collect continuous real-time location from customers unless a specific app feature requires it and the user gives permission.

E. Photos and Media

Zajel may provide gift preparation or delivery photos as part of the service. These photos are used to confirm order preparation, delivery, and quality.

We do not use customer, recipient, or delivery photos for public marketing without permission.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver flowers and gifts to recipients
Contact customers about their orders
Contact recipients when needed to complete delivery
Confirm delivery address, timing, or availability
Send order updates, tracking links, and delivery confirmations
Provide customer support
Save account details, order history, and saved recipients
Process payments, refunds, or cancellations
Prevent fraud, abuse, and unauthorized activity
Improve our website, mobile app, products, and services
Personalize the customer experience
Send service-related messages
Send promotional messages where permitted or where the user has opted in
Comply with legal, tax, accounting, security, and regulatory requirements

4. How We Share Information

We only share personal information when necessary to provide our services, operate our business, or comply with legal obligations.

We may share information with:

A. Delivery Team and Drivers

We share necessary delivery information with our delivery team or drivers, including recipient name, phone number, address, location, delivery instructions, and order-related details.

B. Payment Providers

We share payment-related information with secure third-party payment processors to complete transactions, verify payments, prevent fraud, and process refunds.

C. Technology and Hosting Providers

We may use trusted third-party providers for website hosting, app infrastructure, analytics, crash reporting, order management, email, SMS, WhatsApp communication, security, and customer support.

D. Service Partners and Suppliers

If an order requires coordination with a supplier, vendor, florist, bakery, or partner, we may share limited order details necessary to prepare or fulfill the order.

E. Legal and Safety Requirements

We may disclose information if required by law, court order, government request, fraud prevention, security investigation, or to protect the rights, safety, and property of Zajel, our users, recipients, employees, or partners.

We do not sell personal information.

5. Payment Information

Zajel may offer payment options such as credit/debit cards, Apple Pay, online payment providers, PayPal, CliQ, bank transfer, cash on delivery, or other available payment methods.

Online card payments are handled by third-party payment processors. Zajel does not store full card numbers, CVV codes, or complete payment card credentials.

Payment providers may collect and process payment information according to their own privacy policies and security standards.

6. Gift Recipients’ Information

Customers may provide information about a gift recipient, such as name, phone number, address, location, and delivery instructions.

Customers are responsible for ensuring they have the right to provide recipient information for the purpose of sending a gift.

We use recipient information only to complete delivery, coordinate timing, confirm location, provide delivery updates, handle customer support, and maintain order records.

7. Greeting Cards and Gift Messages

If you add a greeting card or gift message, we process that message to print or include it with the order.

Customers are responsible for the content they provide. We may refuse to process messages that include abusive, illegal, threatening, discriminatory, or inappropriate content.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website working properly
Remember cart and checkout details
Improve website performance
Understand how users interact with our website
Support advertising and marketing where permitted
Prevent fraud and improve security

You may be able to control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

9. Analytics and Advertising

We may use analytics and advertising tools to understand website and app performance, measure marketing campaigns, improve products, and show relevant offers.

These tools may collect usage information, device information, approximate location, identifiers, or interaction data, depending on the tool used and user settings.

Where required, we will request consent or provide opt-out options.

10. Push Notifications

If you allow push notifications in the mobile app, we may send notifications related to:

Order confirmations
Delivery updates
Payment updates
Account activity
Offers and promotions, where permitted

You can disable push notifications through your device settings at any time.

11. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

Order fulfillment
Customer support
Account management
Legal, accounting, tax, and business records
Fraud prevention and security
Dispute resolution

Order records may be retained for legal, accounting, tax, fraud prevention, security, and operational purposes even after an account deletion request, where permitted or required by law.

When information is no longer needed, we delete it, anonymize it, or securely restrict access to it.

12. Account Creation and Account Deletion

If you create a Zajel account, you may access features such as order history, saved recipients, saved addresses, and faster checkout.

You may request deletion of your account at any time.

To request account deletion, you can:

Use the account deletion option inside the Zajel mobile app
Visit: https://zajel.me/account-deletion
Contact us at: support@zajel.me

When we receive and verify a valid deletion request, we will delete or anonymize account information unless we need to keep certain information for legal, accounting, tax, fraud prevention, security, delivery records, or dispute resolution purposes.

Deleting your account may remove access to your order history, saved recipients, saved addresses, saved checkout details, and account preferences.

13. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of processing
Object to certain processing activities
Withdraw consent where processing is based on consent
Request information about how your data is used or shared

To exercise these rights, contact us at:

Email: support@zajel.me

We may need to verify your identity before completing certain requests.

14. Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.

15. International Users

Zajel operates primarily in Jordan, but customers may access our services from other countries.

If you use Zajel from outside Jordan, your information may be processed in Jordan or in countries where our technology providers, hosting providers, payment processors, communication providers, analytics providers, or service providers operate.

By using our services, you understand that your information may be transferred and processed outside your country of residence, subject to applicable laws.

16. Children’s Privacy

Zajel is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

17. Marketing Communications

We may send promotional offers, updates, or marketing messages by email, SMS, WhatsApp, push notification, or other communication channels where permitted.

You may opt out of marketing messages at any time by following the unsubscribe instructions, changing your notification settings, or contacting us.

Even if you opt out of marketing, we may still send service-related messages, such as order confirmations, delivery updates, payment updates, account notices, or security messages.

18. Third-Party Links

Our website or app may contain links to third-party websites, payment pages, social media platforms, maps, or messaging services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, or business operations.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top. If the changes are significant, we may notify users through the website, app, email, or other appropriate methods.

20. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Zajel Flower & Gift Delivery
Website: https://zajel.me
Email: support@zajel.me
Phone/WhatsApp: +962792220522
Location: Amman, Jordan